MacroArt — focusing on consistency of quality,
from concept to installation

A commitment to top quality project management and installation

Whether a project is small-scale or a global roll-out, clients can rely on MacroArt to deliver a high quality, impactful end result, says Hannah Attfield, Installation Manager.

“Our professional team of in-house installers and network of subcontracted installation teams work across the UK, Ireland and mainland Europe,” she said. “As the final link in the production and delivery chain, their role is absolutely crucial for a great customer experience – and ongoing relationships!”

“We use Vantage’s installation project management software linked with our Lift ERP software from Durst to ensure all our installations go smoothly and are hitch free.”

Developing the software

MacroArt started working with Vantage several years ago  when the  installation management software was in it’s early stages, with the teams consulting closely to ensure the product was tailored to the needs of wide-format print and signage companies..

The relationship has grown ever since and they recently collaborated again as Vantage began working with the team at Lift / Durst on integrating Lift ERP Vantage software. This integration is helping keep the project management and installation process as efficient as possible for both the project managers and installation teams themselves.

Hannah added: “Vantage is our main communications channel between our project managers and the installers, both in-house and subcontractors. This helps us ensure that no matter who installs our work, customers will receive the same, high-quality service.”

Using the Vantage app to replace hundreds of admin phone calls between project managers and installers not only saves time, it also frees up the team to focus on the more complex parts of their job. Simple tasks such as allocating work, updating job details and running calendars are all now done quickly and easily through the app.

Hannah added: “The key features for us are the ability to upload documents for access on site, removing a huge amount of printed paperwork and making sure the installers always have up-to-date information. The software also supports our audit process, helping us to keep track of how the business is working as a whole, so we can pick up any issues and see where we can make improvements.

“The Vantage app is also popular with our installers, all of whom have been added and find it very easy to use. It’s streamlined our process for working with them rather than using emails and phone calls or them having to collect printed installation packs.

Projects that run smoothly from start to finish

The company recently became a Moss Global company after its acquisition by Moss Inc, Illinois, a leader in premium graphics, complex structures and custom installations for brand experiences, linking it with sister operations in Germany and Poland.

Charlotte Barham, Client Experience Manager said that MacroArt’s 44,000 sq ft production hub operates around-the-clock and produces an enormous range of branding and signage solutions.

“At MacroArt we have a highly skilled and experienced team of specialist project managers,” she said. “We can also provide detailed technical and operational support, such as site surveys, technical assessments, artwork guides and detailed installation schedules to ensure projects run smoothly.

“Where we work with installation subcontractors, some have their own groups of installers that they call on. In these instances we are able to set them up with their own Vantage dashboards so they can receive their jobs from us and then allocate them to their own teams in the same way that we do. This means that if their chosen installer has a query on site, the subcontractor is able to deal with it themselves rather than referring back to us, as they have all the same information that we do. By giving subcontractors their own mini-version of Vantage, they have a great handle on the work and we know that their providers will be working in the way we expect.

“The client portal that Vantage have built for us  means our customers are also benefiting from more streamlined installations and can use Vantage to keep a track of what’s happening with their installations, and get the approval photos for sign off quicker.

The use of sign off photos in the Vantage app also helps protect the MacroArt teams by showing the completed work. For example, if they are working in a shared space such as an office refurb, if anything gets damaged by someone else they will have the evidence of how it was left by them.